In-Person Training
Policies & Agreements

I

CANCELLATIONS + RESCHEDULING FEES

To cancel or reschedule a training session without any fees, we kindly require the Client to provide more than a 48 hours notice prior to the start time of the scheduled appointment.  

Cancelling or rescheduling a training session with less than a 48 hours notice prior to the start time of the scheduled appointment will result in a 50% fee of the total charge. 

Sessions that are cancelled or rescheduled made with less than a 24 hours notice prior to the start time of the scheduled appointment will result in a fee of 100% for that session.

II

LATE ARRIVALS + NO-CALL NO-SHOWS

Running late cuts into training time and will not be made up. Out of respect to your Coach and other Clients whose appointments follow yours, we kindly ask that the Client plans accordingly and shows up on time to their scheduled appointments. Regardless of the actual session length given, the Client will still be charged 100% for the "full" session.

If the Client happens to run late, it is their responsibility to inform the Coach. If the Coach does not see or hear from the Client 20 minutes after the scheduled training time, the Client will be considered a no-call no-show. The Coach will then have permission to leave, and the Client's training session will expire. The Client will be still be charged 100% for the session.

III

REFUNDS

All payments are NON-REFUNDABLE.

All fees must be paid before another appointment will be scheduled.

All sessions and programs are non-transferrable to other Clients.

IV

PAYMENTS + INVOICES

The Client is required to pay for the full amount of each training session upfront, at least 48 hours before the start time of the appointment.

Payment will be made to Ex Nihilo Nihil Fit LLC via an approved payment card, cash, or check.